FREQUENTLY ASKED QUESTIONS
Have a question you didn't find the answer to? Get in touch and we can help!
Can I get delivery?
We do not offer delivery at this time.
How far in advance do I need to order?
The more time the better! We recommend at least a week or 2 before your event to ensure the security of your booking. Any later it’s up to availability and how booked we already are.
Do you cater to allergens?
We only cater to gluten free at this time. Our products are made in the same kitchen as regular products so cross contamination may occur.
Can I come in and order in person?
Absolutely! Just pop in.
Can I walk in and buy a cake?
For a custom cake you will need to preorder. But if you are in the need for last minute treats we have a cabinet range of goodies that you can choose from daily. And we try to have a few smaller cakes during the weekends available in the cabinet.
What kind of cakes do you make?
Almost anything! We can create cakes from nice and simple to big cake extravaganzas. Our cakes are designed and made custom for you and what you’re after.
T & C
When booking an order and paying a deposit you automatically agree to these terms.
We require a 50% deposit to lock in your order. This is non refundable from 2 weeks before you collection date. All online orders are paid in full.
Once the cake has been collected we do not take responsibility for any damages. Responsibility during transport is on the customer. We will advise on the best way to transport your cake/product.
We are also not responsible for any damages during storing. We will advise on the best way to store your cake/product until your event.
We cannot provide refunds for not collected items.
Refund requests based on decoration or taste is up to our discretion. We cannot provide a refund on consumed products.
We do our best to cater to allergies, but all products are made in a kitchen with allergens present. Cross contamination may occur.
Cake decorations such as flowers and toppers may change slightly based on availability.
Policy valid from 23rd January 2023 and is subject to change at any time.